The questions we are actually asked.

Every product page carries that garment's own measurements — shoulder, bust, waist, hip, sleeve and length — for every size, in centimetres and in inches. They are the measurements of the garment laid flat, not of a body, so allow a centimetre or two either way.

The most reliable method is not the size label. Take a piece you already own and like the fit of, measure it flat, and compare those numbers with the table. A label means different things in different countries; a measurement does not.

Write to us with the piece and your own bust, waist and hip, and we will tell you what the table says rather than guess for you. If the occasion has a fixed date, do this before ordering rather than after.

Screens differ, and a deep colour especially can read warmer or cooler than it is. If an exact shade matters — matching a wedding party, for instance — write and ask before you order.

Yes. Availability is shown per size and per colour, and it comes from the same record the checkout uses. If a size is not offered, it is not there.

Email sarauraofficial@gmail.com with your order number as soon as you can. If the order has not yet been dispatched we will change or cancel it. Once it has gone it cannot be recalled — but your fourteen-day right to change your mind still applies from the day it reaches you.

Sometimes, and we cannot promise which. Write and ask about a specific piece and size and we will tell you what we know rather than put a date on it.

By card or with PayPal. Card details are typed into the checkout itself — Visa, Mastercard and Maestro among others — or you can pay through PayPal instead. There is no difference in price. Card payments are processed by PayPal, so we never see your card.

Euro. If your account or card is held in another currency, the exchange rate and any fee are set by PayPal or your bank, not by us.

Within three to four days. You will get a dispatch email with a tracking number when it does.

€12,90 anywhere we ship, and free on orders of €120 or more. The same price whether the parcel is going to Bologna or to Boston. The exact figure is shown in your basket before you pay.

Orders are dispatched in three to four days, then usually six to twelve working days in transit — so allow two to three weeks in all. Your tracking link is the live answer once it is moving. If you are buying for a date less than three weeks away, write to us before ordering.

If it is named on the Shipping page, yes. If it is not, checkout will not be able to offer a shipping method — tell us which country and we will look at opening it.

Within the EU, no. Outside it, possibly: import duties, taxes and handling fees are set by the destination country, are not included in what you pay here, and are payable by whoever receives the parcel.

Yes — fourteen days from the day it reaches you, no reason needed, and fourteen more to post it back once you have told us. Email first; we reply with the return address.

You do, unless the piece was faulty, damaged or not what you ordered. We do not send prepaid labels. Use a tracked service and keep the receipt.

The reliable route is to return and reorder, which holds your new size immediately. If you would rather we handled it as a swap, say so in your first email and we will tell you honestly whether it can be done. See Returns.

Write with your order number and a photograph. You do not pay to send that one back, and the EU legal guarantee gives you two years from delivery in addition to the fourteen days.

No. Saraura trades from Bologna and sells online only — there is no counter and no showroom.

sarauraofficial@gmail.com. Put the order number in the first line if there is one, and you will get a faster answer.