Customer Care
Track Your Order
Follow your Saraura garment's journey from our workshop to your door.
Order Journey
From Workshop to Wardrobe
Order Confirmed
Payment received & confirmed
Crafting
3–5 business days of artisan work
Dispatched
Wrapped & shipped with tracking
Delivered
At your doorstep with care
How It Works
Three Simple Steps
1
Check Your Email
Once dispatched, you'll receive a shipping confirmation email with your tracking number and carrier link.
2
Click the Tracking Link
Follow the link in your email to see real-time updates on your parcel's location and estimated delivery.
3
Can't Find It?
Check your spam folder. Still nothing? Email support@saraura.com with your order number.
Look Up Your Order
Enter your order number below to check the current status.
Common Questions
Tracking FAQ
Yes, it's quite common for tracking to pause during transit between countries. Allow 2–3 business days for updates to resume. If there's no update after 5+ business days, please contact us.
We work with trusted international carriers including DHL, FedEx, and local postal services depending on your destination. The specific carrier will be mentioned in your shipping confirmation email.
Please check with neighbours, building reception, or designated safe places. If you still can't locate your parcel, contact us within 48 hours at support@saraura.com and we'll open an investigation with the carrier.