Every order is sent with tracking.

Every order is sent with tracking. Here is where to find yours.

The three emails

1. Order confirmation — arrives within a few minutes of you paying. It confirms what you bought, in which size and colour, and where it is going. Check the address on it now, while it can still be changed.
2. Dispatch confirmation — arrives when the parcel is handed over, within three to four days of your order. This is the one with your tracking number in it.
3. Delivery — where the carrier supports it, a final notice that the parcel has arrived.

If the dispatch email has not come

• Check your spam and promotions folders. This is the reason in most cases, and the email is often sitting there.
• Check the address you used at checkout. A typo in the email address means the message went somewhere real, just not to you.
• Count the days. Orders are dispatched within three to four days. Before that has passed, there is nothing to track yet.
• Then write to us at sarauraofficial@gmail.com with your order number, and we will send the tracking number straight back.

Reading the tracking

Tracking is a record of scans, not a live map. A parcel that has not been scanned for a day or two is usually moving between depots rather than lost, and international parcels often go quiet while they clear customs and then jump several stages at once.

We do not publish an estimated arrival date. Transit time depends on the destination and on the carrier's own schedule, and a number invented here would be less accurate than the tracking link in your hand.

When to raise it with us

Write to sarauraofficial@gmail.com with your order number if:

• tracking has not moved for an unusually long stretch;
• tracking says delivered and the parcel is not with you;
• the parcel is being held for a customs charge, or has been returned to sender;
• the address on your confirmation email is wrong.

Do not wait to see whether it resolves itself. Carriers have limited windows in which a query can be opened, and the sooner one is raised the more can be done about it.

Changing an address after ordering

Before dispatch, email us as soon as you can and we will change it if the order has not yet gone. After dispatch it cannot be redirected. If the parcel comes back to us because the address was incomplete, we will send it again at the ordinary shipping rate.