Fourteen days to change your mind.

You have fourteen days to change your mind, and it does not matter why.

The fourteen days

Under EU distance selling law you may withdraw from your purchase within fourteen days of receiving it, without giving a reason. Once you have told us, you have a further fourteen days to send the piece back.

This is your legal right, not a courtesy, and nothing on this page reduces it.

How to start a return

1. Email us first at sarauraofficial@gmail.com with your order number and the piece you are returning.
2. We reply with the return address. Please do not post anything before you have it — a parcel sent to an address found elsewhere may not reach us, and we cannot refund a piece we have not received.
3. Send it back within fourteen days of telling us, and keep your proof of postage.

Who pays the postage

Return postage is paid by you. We do not send prepaid labels. You are free to choose the service, but a tracked one is worth the difference: until the parcel reaches us it is your proof that it was sent.

If a piece arrives faulty, damaged or is not what you ordered, this does not apply — see below.

The condition it comes back in

You may handle and try on a piece exactly as you would in a shop: to see what it is, how it is made, and whether it fits. Beyond that it should come back unworn, unwashed, unaltered, with its tags attached and in its original packaging.

If a piece comes back with more wear on it than a fitting room would have caused, we may reduce the refund by the value it has lost. Underwear and swimwear cannot be returned once their hygiene seal has been broken.

Your refund

Your refund goes back by the same method you paid with, and it includes the standard outbound shipping you originally paid. It does not include the cost of sending the piece back to us, or any upgrade you chose on the way out.

By law we refund within fourteen days of being told you are withdrawing. We may hold the refund until the piece has reached us or you have shown us proof that it was sent, whichever comes first. Once we release it, how quickly it appears is a matter for your payment provider rather than for us.

Exchanges

The reliable route to a different size or colour is to return the first piece and place a new order — that way your new size is held the moment you order it, rather than waiting on a parcel in transit while the stock moves.

If you would rather we handled it as a swap, say so in your first email and tell us which size you want. We will tell you honestly whether it can be done and how long it would take, before you send anything back.

If something is faulty or wrong

If a piece arrives damaged, faulty, or is not the one you ordered, write to sarauraofficial@gmail.com with your order number and a photograph. You do not pay to send that one back, and your rights under the EU legal guarantee — which lasts two years from delivery — are in addition to the fourteen days above, not instead of them.

Before you order, if the date is fixed

Every product page carries the garment's own measurements, in centimetres and in inches, for every size. Comparing them against a piece you already own and like is a better guide than a size label. If you are buying for a date that cannot move, write to us before you order rather than after.