30-Day Returns
Return any eligible item within 30 days of delivery for a full refund.
Easy Exchanges
Wrong size or want a different colour? We'll exchange it hassle-free.
Full Refunds
Refunds processed within 5–7 business days to your original payment method.
Return in 4 Simple Steps
Contact Us
Email support@saraura.com with your order number and reason for return.
Get Authorisation
We'll reply within 24 hours with a return authorisation and shipping label.
Ship It Back
Pack the item securely in its original condition and ship it using the label provided.
Receive Refund
Once inspected, your refund or exchange is processed within 5–7 business days.
What Can & Cannot Be Returned
✅ Eligible for Return
- Items within 30 days of delivery
- Unworn and unwashed garments
- Items with original tags attached
- Items in original packaging
- Items that arrived damaged or defective
- Wrong item received
❌ Not Eligible for Return
- Items worn, washed, or altered
- Items without original tags
- Custom or personalised orders (monograms, custom sizing)
- Items returned after 30 days
- Items damaged by the customer
- Intimate or hygiene-sensitive accessories
Refund Timeline
Important Note
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. For EU customers, you have the right to withdraw from a purchase within 14 days under the EU Consumer Rights Directive, even without giving a reason.
Ready to Start a Return?
Email us with your order number and we'll guide you through the process.
Email Support